📍 Location: Remote

Job Overview

UN/COMMON Agency is a D2C e-commerce and marketing agency that bridges the gap between brands and consumers through innovative thinking and profit-focused strategies. We are dedicated to revolutionizing the traditional agency model by delivering superior services that enhance brand profitability.

Job Summary

We are seeking an experienced and visionary leader to head our Lifecycle Marketing department. This role is crucial in managing and expanding our team, optimizing systems and processes, overseeing profit and loss (P&L), and driving service innovation to enhance quality control and efficiency. The ideal candidate will have extensive experience leading large teams, fostering accountability, and staying ahead of industry trends.

This role requires a natural leader who is proactive and independent, capable of driving change within a large team. You should excel at securing team buy-in to move initiatives forward and prefer focusing on systems over micro-processes. Innovation and continuity should be at the core of your approach as you guide your team to deliver outstanding results for our clients while fostering their growth.

As a key member of the leadership team, you will be the visionary for your department, consistently striving to ensure your team performs at its best while being accountable for client outcomes and satisfaction.

This position is open only to candidates based in the United States and Canada.

Responsibilities

• Lead, develop, and inspire team members through regular 1:1 meetings, performance reviews, and career development discussions.
• Foster a positive, collaborative team environment that drives career fulfillment and client ROI.
• Maintain accountability for achieving quarterly gross margins of 50% to meet company financial objectives, P&L, and KPI targets.
• Build and manage a new offshore team to diversify cost of goods sold (COGS).
• Collaborate with the Chief of Staff and CFO to forecast team growth based on P&L.
• Manage departmental OKRs aligned with company goals and objectives, ensuring high levels of accountability.
• Implement and refine repeatable systems and processes to maintain and improve service quality.
• Drive service innovation and identify emerging technologies to incorporate into the department.
• Address team and client escalations as needed.